About Candid

Candid is a pioneering brand dedicated to transforming oral health care through innovative technology and a groundbreaking collaborative approach. Their core mission is to make high-quality, accessible dental solutions readily available and approachable for both professionals and consumers. Specializing in comprehensive oral care products, Candid excels in providing clear aligner treatments and related services that combine convenience, affordability, and expert-backed results. Recognized for their credibility, Candid is committed to trustworthiness and excellence, backed by a reputation for delivering effective and transparent dental solutions. As a trusted leader in the industry, they prioritize consumer satisfaction by offering seamless service experiences, backed by a dedication to quality and integrity. Whether for at-home treatments or professional collaborations, Candid's innovative approach ensures that top-tier oral health care is within everyone's reach.

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Candid Shopping Guides

Return and Refund

If you are a patient of a CandidPro provider, any refunds, returns, or other modifications to treatment or payment — including decisions about additional treatment or refinements — are solely at the discretion of the CandidPro provider. You must direct all such inquiries exclusively to your CandidPro provider.

Exchange Policy

If you believe you have received a defective product, please contact us at 1-844-295-6915 or initiate a chat with our support team at portal.candidco.com to request a replacement. All such requests will be forwarded to our Quality Assurance Team for further investigation.