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About FamilyTreeDNA
FamilyTreeDNA is a leading pioneer in genetic genealogy, dedicated to unlocking the stories of your family history through advanced DNA testing technology. Since its founding in 2000, the company has established itself as a trusted authority in the industry, offering comprehensive and accurate genetic analysis that helps individuals explore their ancestry and familial connections with confidence. With over 2 million users and the largest DNA matching database globally, FamilyTreeDNA provides reliable results accessible via online platforms on both computers and mobile devices. The company's core value lies in empowering customers with personalized insight into their heritage, backed by scientific credibility and user-focused service. Committed to transparency and quality, they ensure secure data handling and continuous innovation in genetic testing services, making family history exploration accurate, easy, and trustworthy.
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Standard Return Policy
If you meet the specified requirements and return the unopened sample kit within 30 days of requesting a refund, you will be eligible for a partial refund of the purchase price.
Non-Refundable Tests
The following add-on and upgrade tests are non-refundable: individual SNPs, Autosomal Upload/Transfer Unlocks, individual Autosomal Markers, Certificates, and individual Factoids.
Price Adjustment Policy
They do not permit price adjustments for orders purchased before or after a sale or promotion when prices are reduced.
Exchange Rate
Refunds for any international orders will be issued based on the current U.S. dollar exchange rate at the time the refund is processed.