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About HexGaming
HexGaming, a distinguished offshoot of ExtremeRate Limited, is dedicated to redefining gaming accessories with innovation and precision. With nearly a decade of experience in customized gamepad design, our core value lies in empowering gamers to achieve peak performance through tailored solutions. Specializing in a wide range of products—including gaming controllers, consoles, and accessories—we offer prebuilt esports controllers and extensive customization options such as interchangeable thumbsticks, ergonomic back buttons, and advanced trigger mechanisms. Recognized for quality and innovation, HexGaming is trusted by competitive gamers and enthusiasts alike. Our commitment to excellence ensures products are crafted with durable, sustainable materials and delivered with reliable customer service. Whether you're a casual gamer or a professional eSports athlete, HexGaming provides the tools to elevate your gameplay and compete like a pro.
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Warranty
HEXGAMING offers a 3-month (90-day) warranty starting from the date of purchase for the hex controller against manufacturing defects. Any defective products within this period will be repaired or replaced at their discretion.
Assemble and Delivery
Your customized HEX controller will be assembled within approximately 3-5 days.
It will then be shipped from China via Standard International Shipping, typically taking about 7-14 business days for delivery.
Customs Tax
Your order may be subject to additional taxes, duties, and/or fees (including customs clearance) imposed by the destination country. Please note that the recipient is responsible for paying any customs fees and import taxes.
Refund Policy
HEXGAMING provides a 30-day trial period to try out your hex controller. This means you have 30 days from the date you receive the item to request a return. To do so, please create a support ticket on the Contact Us page within 30 days of receipt of the product.
Payment Method
HexGaming accepts payments via credit cards (VISA / MasterCard / American Express) or Apple Pay for expedited checkout. You can select your preferred payment method during checkout.