About Petmate

Petmate has established itself as a trusted leader in pet care, dedicated to enhancing the lives of pets and their families through innovative, reliable products. With over 60 years of experience, the company originated by creating the first dog kennel, reflecting its longstanding commitment to safe, quality pet transportation. Today, Petmate offers a diverse range of pet supplies, including furniture, toys, and accessories, all crafted with an emphasis on durability and pet well-being. Recognized for its eco-friendly manufacturing practices and award-winning Spectrum facility, Petmate prioritizes sustainability and environmental responsibility. As a reputable family-owned brand, it is committed to providing consumers with products that are not only functional but also designed with care and exclusivity. Petmate's key promise is to improve pet quality of life through innovative, sustainable solutions, ensuring peace of mind for pet owners and a better world for pets and their families.

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Return Policy

All sales are final after 30 days from the original purchase date. If you paid for shipping with your initial order, that shipping fee will be refunded. Customers are responsible for paying return shipping charges unless the return is due to a shipping error on our part.

Shipping Policy

Orders for in-stock items are typically processed on the same day, but processing may take up to 48 hours. Orders are not processed on Saturdays, Sundays, or holidays. Petmate aims to deliver your order according to your selected shipping method, but some delays beyond their control may occur, potentially affecting the actual delivery date.

Payment Methods

We accept Visa, Mastercard, American Express, Discover, and PayPal.